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14px;position:fixed;z-index:200}.gset-pill:hover{background:var(--gray50)}.gset-pill-dot{animation:gsetDotPulse 2s ease-in-out infinite;background:var(--g500);border-radius:50%;box-shadow:0 0 #00c48c73;height:8px;width:8px}@keyframes gsetDotPulse{0%,to{box-shadow:0 0 #00c48c80}50%{box-shadow:0 0 0 6px #00c48c00}}.gset-pill-pct{color:var(--gray500);font-weight:600}.gset-pill-x{align-items:center;background:var(--gray50);border:none;border-radius:50%;color:var(--gray500);cursor:pointer;display:flex;font-family:inherit;font-size:13px;height:22px;justify-content:center;line-height:1;margin-left:2px;padding:0;width:22px}.gset-pill-x:hover{background:var(--gray100);color:var(--gray700)}.gset-ex-overlay{align-items:center;animation:gsetExFadeIn .2s ease;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0006;display:flex;inset:0;justify-content:center;padding:20px;position:fixed;z-index:1500}@keyframes 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#0f172a0d;color:var(--gray900)}:root{--ch-sms:#2675b1;--ch-sms-bg:rgba(38,117,177,.1);--ch-sms-bd:rgba(38,117,177,.25);--ch-wa:#25d366;--ch-wa-bg:rgba(37,211,102,.1);--ch-wa-bd:rgba(37,211,102,.28);--ch-em:#8b5cf6;--ch-em-bg:rgba(139,92,246,.1);--ch-em-bd:rgba(139,92,246,.25);--ch-vc:#f59e0b;--ch-vc-bg:rgba(245,158,11,.1);--ch-vc-bd:rgba(245,158,11,.28)}.fov-chchip.sms{background:var(--ch-sms-bg);border-color:var(--ch-sms-bd);color:var(--ch-sms)}.fov-chchip.em{background:var(--ch-em-bg);border-color:var(--ch-em-bd);color:#6d28d9}.fov-tpl-dot.approved{background:#16a34a}.fov-tpl-dot.pending{background:#f59e0b}.fov-tpl-dot.rejected{animation:blink 1.4s ease-in-out 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#00000014;color:var(--gray900)}.fov-tmpl-tab.disabled{cursor:not-allowed;opacity:.45}.fov-tmpl-pane.active{display:grid;gap:16px;grid-template-columns:1fr 280px}.fov-phone-hdr-ico.sms{background:var(--ch-sms)}.fov-bubble.sms{background:#e5e7eb;border-bottom-left-radius:4px}.fov-bubble.empty{color:var(--gray400);font-style:italic}@keyframes fovWave{0%,to{transform:scaleY(.6)}50%{transform:scaleY(1)}}.fov-sim-step.visible{opacity:1;transform:translateY(0)}.fov-sim-step.running{background:#2675b10f;border-color:#2675b140}.fov-sim-step.failed{background:#ef44440d;border-color:#ef444440}.fov-sim-step-ico.sms{background:var(--ch-sms-bg);color:var(--ch-sms)}.fov-sim-step-ico.em{background:var(--ch-em-bg);color:#6d28d9}.fov-sim-step-stat.run{background:#2675b11a;color:var(--ch-sms)}.fov-sim-step-stat.fail{background:#ef44441a;color:var(--red)}.fov-sim-step-stat.ok{background:var(--g100);color:var(--g800)}.fov-sim-step-stat.skip{background:var(--gray100);color:var(--gray400)}@keyframes fovSpin{to{transform:rotate(1turn)}}.fov-rev-card.full{grid-column:1/-1}.sa-pill.pending{background:#f59e0b14;border:1px solid rgba(245,158,11,.2);color:var(--amber)}.sa-pill.pending:before{background:currentColor;border-radius:50%;content:"";flex:0 0 6px;height:6px;width:6px}.sa-pill.verified{background:#00c48c1a;border:1px solid rgba(0,196,140,.25);color:var(--g700)}.sa-pill.verified:before{background:currentColor;border-radius:50%;content:"";flex:0 0 6px;height:6px;width:6px}.sa-type-chip.txt{background:var(--gray50);border-color:var(--gray200);color:var(--gray700)}.sa-copy-ico.copied{background:var(--g50);border-color:var(--g500);color:var(--g700)}.sa-copy-ico.copied .sa-ico-copy{display:none}.sa-copy-ico.copied .sa-ico-check{display:block}@keyframes saSpin{to{transform:rotate(1turn)}}#sec-support .resolve-monitor{--g900:#081c15;--g800:#163d2e;--g700:#1e5c44;--g600:#2d7a5a;--g500:#00c48c;--g400:#2ecc97;--g200:#bbf7d0;--g100:#dcfce7;--g50:#f0fdf4;--b800:#0f2d55;--b500:#2675b1;--b50:#eff6ff;--amber:#f59e0b;--amber-bg:rgba(245,158,11,.1);--red:#ef4444;--red-bg:rgba(239,68,68,.1);--purple:#8b5cf6;--teal:#14b8a6;--gray50:#f9fafb;--gray100:#f3f4f6;--gray200:#e5e7eb;--gray300:#d1d5db;--gray400:#9ca3af;--gray500:#6b7280;--gray600:#4b5563;--gray700:#374151;--gray900:#111827;color:var(--gray900);font-family:DM Sans,sans-serif;-webkit-font-smoothing:antialiased;max-width:none;padding:24px 32px 0;width:100%}#sec-support .resolve-monitor *{box-sizing:border-box;margin:0;padding:0}#sec-support .resolve-monitor .mono{font-family:DM Sans,sans-serif;font-variant-numeric:tabular-nums;font-weight:700}#sec-support .resolve-monitor button{cursor:pointer;font-family:inherit}#sec-support .resolve-monitor ::-webkit-scrollbar{height:9px;width:9px}#sec-support .resolve-monitor ::-webkit-scrollbar-thumb{background:var(--gray200);border-radius:6px}#sec-support .resolve-monitor ::-webkit-scrollbar-thumb:hover{background:var(--gray300)}#sec-support .resolve-monitor .rm-fleet-hd{align-items:flex-start;display:flex;gap:16px;justify-content:space-between}#sec-support .resolve-monitor .rm-period{flex:0 0 auto;position:relative}#sec-support .resolve-monitor .rm-period-btn{align-items:center;background:#fff;border:1.5px solid var(--gray200);border-radius:10px;color:var(--gray700);display:inline-flex;font-size:12px;font-weight:700;gap:8px;padding:8px 16px;transition:border-color .15s}#sec-support .resolve-monitor .rm-period-btn:hover{border-color:var(--gray300)}#sec-support .resolve-monitor .rm-period-menu{background:#fff;border:1px solid var(--gray200);border-radius:12px;box-shadow:0 8px 24px #0f172a1f;min-width:176px;padding:8px;position:absolute;right:0;top:calc(100% + 8px);z-index:30}#sec-support .resolve-monitor .rm-period-item{background:none;border:none;border-radius:8px;color:var(--gray700);display:block;font-size:12px;font-weight:600;padding:8px 12px;text-align:left;width:100%}#sec-support .resolve-monitor .rm-period-item:hover{background:var(--gray50)}#sec-support .resolve-monitor .rm-period-item.active{background:var(--g50);color:var(--g700)}#sec-support .resolve-monitor .rm-period-backdrop{inset:0;position:fixed;z-index:20}#sec-support .resolve-monitor .sec-hd{margin-bottom:16px}#sec-support .resolve-monitor .sec-sub{margin-top:2px}#sec-support .resolve-monitor .page-hd{margin-bottom:24px}#sec-support .resolve-monitor .page-title{font-size:22px;font-weight:900;letter-spacing:-.02em}#sec-support .resolve-monitor .page-sub{color:var(--gray500);font-size:13px;margin-top:3px}#sec-support .resolve-monitor .kpi-row{display:grid;gap:16px;grid-template-columns:repeat(3,1fr);margin-bottom:24px}#sec-support .resolve-monitor .kpi{background:#fff;border:1px solid rgba(229,231,235,.6);border-radius:14px;box-shadow:0 1px 2px #0f172a08;padding:16px}#sec-support .resolve-monitor .kpi-lbl{align-items:center;color:var(--gray500);display:flex;font-size:11px;font-weight:600;gap:6px;letter-spacing:.01em}#sec-support .resolve-monitor .kpi-val{color:var(--gray900);font-size:26px;font-weight:900;letter-spacing:-.02em;line-height:1;margin-top:8px}#sec-support .resolve-monitor .kpi-val .unit{color:var(--gray400);font-size:13px;font-weight:800}#sec-support .resolve-monitor .kpi-trend{font-size:11px;font-weight:700;margin-top:7px}#sec-support .resolve-monitor .up{color:var(--g700)}#sec-support .resolve-monitor .down{color:var(--red)}#sec-support .resolve-monitor .flat{color:var(--gray400)}#sec-support .resolve-monitor .alert-strip{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:24px}#sec-support .resolve-monitor .rm-attn-hd{align-items:center;color:var(--gray500);display:flex;font-size:11px;font-weight:800;gap:8px;letter-spacing:.06em;margin-bottom:12px;text-transform:uppercase}#sec-support .resolve-monitor .rm-attn-count{align-items:center;background:var(--red);border-radius:100px;color:#fff;display:inline-flex;font-size:10px;font-weight:800;height:18px;justify-content:center;letter-spacing:0;min-width:18px;padding:0 6px}#sec-support .resolve-monitor .rm-attn-hd.clear .rm-attn-count{background:var(--g500)}#sec-support .resolve-monitor .rm-flag{align-items:center;border-radius:5px;display:inline-flex;font-size:9px;font-weight:800;letter-spacing:.04em;margin-left:8px;padding:2px 6px;text-transform:uppercase;vertical-align:middle}#sec-support .resolve-monitor .rm-flag-risk{background:var(--red-bg);color:var(--red)}#sec-support .resolve-monitor .rm-flag-watch{background:var(--amber-bg);color:#b45309}#sec-support .resolve-monitor .alert-card{align-items:center;border:1px 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.resolve-monitor .fbtn{align-items:center;background:#fff;border:1.5px solid var(--gray200);border-radius:9px;color:var(--gray700);display:inline-flex;font-size:12px;font-weight:700;gap:7px;padding:8px 16px;transition:border-color .15s}#sec-support .resolve-monitor .fbtn:hover{border-color:var(--gray300)}#sec-support .resolve-monitor .fbtn.active{background:var(--g50);border-color:var(--g500);color:var(--g800)}#sec-support .resolve-monitor .filters-search{margin-left:auto;position:relative}#sec-support .resolve-monitor .filters-search input{border:1.5px solid var(--gray200);border-radius:9px;font-family:inherit;font-size:12px;outline:none;padding:8px 12px 8px 32px;width:220px}#sec-support .resolve-monitor .filters-search input:focus{border-color:var(--g500)}#sec-support .resolve-monitor .filters-search svg{color:var(--gray400);left:10px;position:absolute;top:50%;transform:translateY(-50%)}#sec-support .resolve-monitor .tablecard{background:#fff;border:1px solid rgba(229,231,235,.7);border-radius:16px;box-shadow:0 1px 2px #0f172a08;overflow:hidden}#sec-support .resolve-monitor table{border-collapse:collapse;width:100%}#sec-support .resolve-monitor thead th{background:var(--gray50);border-bottom:1px solid var(--gray200);color:var(--gray500);font-size:10.5px;font-weight:700;letter-spacing:.05em;padding:12px 16px;text-align:left;text-transform:uppercase;white-space:nowrap}#sec-support .resolve-monitor thead th.num{text-align:right}#sec-support .resolve-monitor tbody tr{border-bottom:1px solid var(--gray100);cursor:pointer;transition:background .12s}#sec-support .resolve-monitor tbody tr:last-child{border-bottom:none}#sec-support .resolve-monitor tbody tr:hover{background:var(--gray50)}#sec-support .resolve-monitor tbody td{color:var(--gray700);font-size:13px;padding:13px 16px;vertical-align:middle}#sec-support .resolve-monitor tbody td.num{font-weight:600;text-align:right}#sec-support .resolve-monitor .ws-cell{align-items:center;display:flex;gap:11px}#sec-support .resolve-monitor .ws-logo{align-items:center;border-radius:9px;color:#fff;display:flex;flex:0 0 32px;font-size:12px;font-weight:800;height:32px;justify-content:center;width:32px}#sec-support .resolve-monitor .ws-name{color:var(--gray900);font-size:13px;font-weight:800}#sec-support .resolve-monitor .ws-id{color:var(--gray400);font-size:11px}#sec-support .resolve-monitor .pill{align-items:center;border-radius:100px;display:inline-flex;font-size:11px;font-weight:700;gap:5px;padding:3px 10px;white-space:nowrap}#sec-support .resolve-monitor .pill-plan{background:var(--gray100);border:1px solid var(--gray200);color:var(--gray600)}#sec-support .resolve-monitor .pill-scale{background:var(--b50);border:1px solid #dbeafe;color:var(--b500)}#sec-support .resolve-monitor .pill-growth{background:var(--g50);border:1px solid var(--g200);color:var(--g700)}#sec-support .resolve-monitor .pill-starter{background:var(--gray100);border:1px solid var(--gray200);color:var(--gray500)}#sec-support .resolve-monitor .lc{align-items:center;display:inline-flex;font-size:12px;font-weight:700;gap:6px}#sec-support .resolve-monitor .lc-dot{border-radius:50%;height:7px;width:7px}#sec-support .resolve-monitor .lc-active{color:var(--g700)}#sec-support .resolve-monitor .lc-active .lc-dot{background:var(--g500)}#sec-support .resolve-monitor .lc-trialing{color:var(--b500)}#sec-support .resolve-monitor .lc-trialing .lc-dot{background:var(--b500)}#sec-support .resolve-monitor .lc-past_due{color:var(--amber)}#sec-support .resolve-monitor .lc-past_due .lc-dot{background:var(--amber)}#sec-support .resolve-monitor .lc-suspended{color:var(--red)}#sec-support .resolve-monitor .lc-suspended .lc-dot{background:var(--red)}#sec-support .resolve-monitor .seatbar{width:88px}#sec-support .resolve-monitor .seatbar-track{background:var(--gray200);border-radius:4px;height:6px;margin-bottom:3px;overflow:hidden}#sec-support .resolve-monitor .seatbar-fill{background:var(--g500);border-radius:4px;height:100%}#sec-support .resolve-monitor .seatbar-fill.high{background:var(--amber)}#sec-support .resolve-monitor .seatbar-fill.over{background:var(--red)}#sec-support .resolve-monitor .seatbar-lbl{color:var(--gray500);font-size:11px;font-weight:600}#sec-support .resolve-monitor .health{align-items:center;display:inline-flex;font-size:12px;font-weight:800;gap:7px}#sec-support .resolve-monitor .health-dot{border-radius:50%;box-shadow:0 0 0 3px var(--ring);height:9px;width:9px}#sec-support .resolve-monitor .h-healthy{color:var(--g700);--ring:rgba(0,196,140,.16)}#sec-support .resolve-monitor .h-healthy .health-dot{background:var(--g500)}#sec-support .resolve-monitor .h-watch{color:#b45309;--ring:rgba(245,158,11,.16)}#sec-support .resolve-monitor .h-watch .health-dot{background:var(--amber)}#sec-support .resolve-monitor .h-risk{color:var(--red);--ring:rgba(239,68,68,.16)}#sec-support .resolve-monitor .h-risk .health-dot{background:var(--red)}#sec-support .resolve-monitor .metric-good{color:var(--g700);font-weight:700}#sec-support .resolve-monitor .metric-bad{color:var(--red);font-weight:700}#sec-support .resolve-monitor .metric-warn{color:#b45309;font-weight:700}#sec-support .resolve-monitor .t-head{align-items:flex-start;display:flex;flex-wrap:wrap;gap:16px;margin-bottom:24px}#sec-support .resolve-monitor .t-logo{align-items:center;border-radius:14px;color:#fff;display:flex;flex:0 0 54px;font-size:20px;font-weight:800;height:54px;justify-content:center;width:54px}#sec-support .resolve-monitor .t-head-main{flex:1;min-width:200px}#sec-support .resolve-monitor .t-head-name{align-items:center;display:flex;flex-wrap:wrap;font-size:22px;font-weight:900;gap:12px;letter-spacing:-.02em}#sec-support .resolve-monitor .t-head-meta{align-items:center;color:var(--gray500);display:flex;flex-wrap:wrap;font-size:12.5px;gap:12px;margin-top:8px}#sec-support .resolve-monitor .t-head-meta .sep{background:var(--gray300);border-radius:50%;height:3px;width:3px}#sec-support .resolve-monitor .t-actions{align-items:center;display:flex;flex-wrap:wrap;gap:12px}#sec-support .resolve-monitor .btn{align-items:center;background:#fff;border:1.5px solid var(--gray200);border-radius:10px;color:var(--gray700);display:inline-flex;font-size:12.5px;font-weight:700;gap:7px;padding:9px 15px;transition:border-color .15s,background .15s}#sec-support .resolve-monitor .btn:hover{border-color:var(--gray300)}#sec-support .resolve-monitor .btn-primary{background:var(--g800);border-color:var(--g800);color:#fff}#sec-support .resolve-monitor .btn-primary:hover{background:var(--g700);border-color:var(--g700)}#sec-support .resolve-monitor .grid{display:grid;gap:16px;grid-template-columns:repeat(12,1fr)}#sec-support .resolve-monitor .card{background:#fff;border:1px solid rgba(229,231,235,.7);border-radius:16px;box-shadow:0 1px 2px #0f172a08;padding:24px}#sec-support .resolve-monitor .card-hd{align-items:center;border-bottom:none;display:flex;gap:12px;justify-content:flex-start;margin-bottom:16px;padding:0}#sec-support .resolve-monitor .card-ic{align-items:center;border-radius:8px;display:flex;flex:0 0 26px;height:26px;justify-content:center;width:26px}#sec-support .resolve-monitor .card-title{font-size:14px;font-weight:900}#sec-support .resolve-monitor .card-title .sub{color:var(--gray400);font-size:11px;font-weight:600;margin-left:6px}#sec-support .resolve-monitor .col-4{grid-column:span 4}#sec-support .resolve-monitor .col-6{grid-column:span 6}#sec-support .resolve-monitor .col-8{grid-column:span 8}#sec-support .resolve-monitor .col-12{grid-column:span 12}#sec-support .resolve-monitor .band-label{color:var(--gray400);font-size:11px;font-weight:800;grid-column:span 12;letter-spacing:.08em;margin:8px 2px -4px;text-transform:uppercase}#sec-support .resolve-monitor .dtabs{border-bottom:1px solid var(--gray200);display:flex;flex-wrap:wrap;gap:4px;margin:8px 0 20px}#sec-support .resolve-monitor .dtab{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:none;border:none;border-bottom:2px solid transparent;color:var(--gray500);cursor:pointer;font-family:inherit;font-size:13px;font-weight:700;margin-bottom:-1px;padding:12px 16px;transition:color .15s,border-color .15s}#sec-support .resolve-monitor .dtab:hover{color:var(--gray800)}#sec-support .resolve-monitor .dtab.active{border-bottom-color:var(--g700);color:var(--g800)}#sec-support .resolve-monitor .sa-row{cursor:pointer}#sec-support .resolve-monitor .sa-chev-wrap{color:var(--gray400);display:inline-flex;transition:transform .15s}#sec-support .resolve-monitor .sa-chev-wrap.open{transform:rotate(180deg)}#sec-support .resolve-monitor .sa-detail>td{background:var(--gray50);padding:0!important}#sec-support .resolve-monitor .sa-roster{display:flex;flex-direction:column;gap:8px;padding:12px 16px}#sec-support .resolve-monitor .sa-pending{background:var(--amber-bg);border:1px solid rgba(245,158,11,.25);border-radius:8px;color:#b45309;font-size:11.5px;font-weight:600;padding:8px 12px}#sec-support .resolve-monitor .sa-ag{align-items:center;background:#fff;border:1px solid var(--gray200);border-radius:10px;display:flex;gap:12px;justify-content:space-between;padding:12px}#sec-support .resolve-monitor .sa-ag-main{align-items:center;display:flex;gap:12px;min-width:0}#sec-support .resolve-monitor .sa-ag-av{align-items:center;background:var(--gray200);border-radius:50%;color:var(--gray700);display:flex;flex:0 0 32px;font-size:11px;font-weight:800;height:32px;justify-content:center;width:32px}#sec-support .resolve-monitor .sa-ag-av.ai{background:var(--g700);color:#fff}#sec-support .resolve-monitor .sa-ag-name{color:var(--gray900);font-size:13px;font-weight:700}#sec-support .resolve-monitor .sa-ag-sub{align-items:center;display:flex;gap:8px;margin-top:2px}#sec-support .resolve-monitor .sa-role{border-radius:100px;font-size:10px;font-weight:800;letter-spacing:.04em;padding:4px 8px;text-transform:uppercase}#sec-support .resolve-monitor .sa-role.admin{background:#8b5cf61f;color:var(--purple)}#sec-support .resolve-monitor .sa-role.agent{background:var(--gray100);color:var(--gray600)}#sec-support .resolve-monitor .sa-role.ai{background:var(--g50);color:var(--g700)}#sec-support .resolve-monitor .sa-perm{color:var(--gray400);font-size:11px;font-weight:600}#sec-support .resolve-monitor .sa-perm.on{color:var(--g700)}#sec-support .resolve-monitor .sa-perm.off{color:#b45309}#sec-support .resolve-monitor .sa-ag-act{display:flex;flex:0 0 auto;gap:8px}#sec-support .resolve-monitor .sa-roster-hd{align-items:center;display:flex;flex-wrap:wrap;gap:12px;justify-content:space-between;padding-bottom:4px}#sec-support .resolve-monitor .sa-roster-seats{color:var(--gray600);font-size:12px}#sec-support .resolve-monitor .sa-roster-act{display:flex;gap:8px}#sec-support .resolve-monitor .rmrole{display:flex;flex-direction:column;gap:8px}#sec-support .resolve-monitor .rmrole-opt{align-items:flex-start;background:#fff;border:1.5px solid var(--gray200);border-radius:10px;cursor:pointer;display:flex;font-family:inherit;gap:12px;padding:12px;text-align:left;transition:border-color .15s,background .15s;width:100%}#sec-support .resolve-monitor .rmrole-opt:hover{border-color:var(--gray300)}#sec-support .resolve-monitor .rmrole-opt.active{background:var(--g50);border-color:var(--g700)}#sec-support .resolve-monitor .rmrole-check{align-items:center;border:1.5px solid var(--gray300);border-radius:50%;color:transparent;display:flex;flex:0 0 18px;height:18px;justify-content:center;margin-top:1px;width:18px}#sec-support .resolve-monitor .rmrole-opt.active .rmrole-check{background:var(--g700);border-color:var(--g700);color:#fff}#sec-support .resolve-monitor .rmrole-txt{display:flex;flex-direction:column;min-width:0}#sec-support .resolve-monitor .rmrole-name{color:var(--gray900);font-size:13px;font-weight:700}#sec-support .resolve-monitor .rmrole-desc{color:var(--gray500);font-size:11.5px;margin-top:2px}#sec-support .resolve-monitor .rmtoggle-row{align-items:center;display:flex;gap:16px;justify-content:space-between;margin-top:16px}#sec-support .resolve-monitor .rmtoggle-name{color:var(--gray900);font-size:13px;font-weight:700}#sec-support .resolve-monitor .rmtoggle-desc{color:var(--gray500);font-size:11.5px;margin-top:2px}#sec-support .resolve-monitor .rm-days{display:flex;flex-wrap:wrap;gap:8px}#sec-support .resolve-monitor .rm-day{background:#fff;border:1.5px solid var(--gray200);border-radius:8px;color:var(--gray500);cursor:pointer;font-family:inherit;font-size:12px;font-weight:700;height:36px;transition:all .15s;width:40px}#sec-support .resolve-monitor .rm-day:hover{border-color:var(--gray300)}#sec-support .resolve-monitor .rm-day.on{background:var(--g50);border-color:var(--g700);color:var(--g800)}#sec-support .resolve-monitor #rm-bh-close,#sec-support .resolve-monitor #rm-bh-open{border:1.5px solid var(--gray200);border-radius:9px;color:var(--gray900);font-family:inherit;font-size:13px;padding:8px 12px;width:100%}#sec-support .resolve-monitor .rm-back{align-items:center;background:none;border:none;color:var(--gray500);cursor:pointer;display:inline-flex;font-family:inherit;font-size:12px;font-weight:700;gap:4px;padding:0 0 12px;transition:color .15s}#sec-support .resolve-monitor .rm-back:hover{color:var(--g800)}#sec-support .resolve-monitor .na-grid{display:grid;gap:24px;grid-template-columns:1fr 1fr}#sec-support .resolve-monitor .na-h{align-items:center;color:var(--gray500);display:flex;font-size:12px;font-weight:800;gap:8px;letter-spacing:.06em;margin-bottom:12px;text-transform:uppercase}#sec-support .resolve-monitor .na-count{background:var(--gray100);border-radius:100px;color:var(--gray500);font-size:11px;font-weight:700;padding:4px 8px}#sec-support .resolve-monitor .na-note{background:var(--amber-bg);border:1px solid rgba(245,158,11,.2);border-radius:10px;margin-bottom:8px;padding:12px}#sec-support .resolve-monitor .na-note-txt{color:var(--gray800);font-size:13px;line-height:1.5}#sec-support .resolve-monitor .na-note-meta{align-items:center;color:var(--gray500);display:flex;font-size:11px;gap:8px;margin-top:8px}#sec-support .resolve-monitor .na-note-av{align-items:center;background:var(--gray300);border-radius:50%;color:var(--gray700);display:flex;font-size:9px;font-weight:800;height:18px;justify-content:center;width:18px}#sec-support .resolve-monitor .na-timeline{position:relative}#sec-support .resolve-monitor .na-ev{display:flex;gap:12px;padding-bottom:16px;position:relative}#sec-support .resolve-monitor .na-ev:last-child{padding-bottom:0}#sec-support .resolve-monitor .na-ev-dot{background:var(--g500);border-radius:50%;box-shadow:0 0 0 3px var(--g50);flex:0 0 8px;height:8px;margin-top:4px;width:8px}#sec-support .resolve-monitor .na-ev:not(:last-child):before{background:var(--gray200);bottom:-2px;content:"";left:3px;position:absolute;top:16px;width:2px}#sec-support .resolve-monitor .na-ev-main{flex:1;min-width:0}#sec-support .resolve-monitor .na-ev-txt{color:var(--gray800);font-size:12.5px;font-weight:600;line-height:1.45}#sec-support .resolve-monitor .na-ev-ts{color:var(--gray400);font-size:11px;margin-top:2px}#sec-support .resolve-monitor .na-empty{color:var(--gray400);font-size:12.5px;padding:8px 0}@media(max-width:900px){#sec-support .resolve-monitor .na-grid{grid-template-columns:1fr}}#sec-support .resolve-monitor .rmrole-opt:hover{transform:translateY(-1px)}#sec-support .resolve-monitor .rv-date{flex:0 0 auto;position:relative}#sec-support .resolve-monitor .rv-date-btn{align-items:center;background:#fff;border:1.5px solid var(--gray200);border-radius:10px;color:var(--gray800);cursor:pointer;display:inline-flex;font-family:inherit;font-size:13px;font-weight:700;gap:8px;padding:8px 16px;transition:border-color .15s,background .15s}#sec-support .resolve-monitor .rv-date-btn:hover{background:var(--gray50);border-color:var(--gray300)}#sec-support .resolve-monitor .rv-date-menu{background:#fff;border:1.5px solid var(--gray200);border-radius:12px;box-shadow:0 8px 28px #0000001f;display:none;padding:6px;position:absolute;right:0;top:calc(100% + 6px);width:200px;z-index:50}#sec-support .resolve-monitor .rv-date-menu.open{animation:rmFade .15s ease;display:block}#sec-support .resolve-monitor .rv-date-menu button{background:none;border:none;border-radius:8px;color:var(--gray700);cursor:pointer;display:block;font-family:inherit;font-size:13px;font-weight:600;padding:8px 12px;text-align:left;transition:background .15s,color .15s;width:100%}#sec-support .resolve-monitor .rv-date-menu button:hover{background:var(--gray50);transform:translate(2px)}#sec-support .resolve-monitor .rv-date-menu button.active{background:var(--g50);color:var(--g800);font-weight:800}#sec-support .resolve-monitor #lc-filter .rv-date-menu{left:0;right:auto}#sec-support .resolve-monitor #rm-rp-revenue table td.num,#sec-support .resolve-monitor #rm-rp-revenue table th.num,#sec-support .resolve-monitor td.num-l,#sec-support .resolve-monitor th.num-l{text-align:left}#sec-support .resolve-monitor .rv-cal-menu{background:#fff;border:1.5px solid var(--gray200);border-radius:14px;box-shadow:0 8px 28px #0000001f;display:none;padding:16px;position:absolute;right:0;top:calc(100% + 6px);width:576px;z-index:50}#sec-support .resolve-monitor .rv-cal-prev{left:16px;position:absolute;top:16px}#sec-support .resolve-monitor .rv-cal-next{position:absolute;right:16px;top:16px}#sec-support .resolve-monitor .rv-cal-months{display:flex;gap:24px}#sec-support .resolve-monitor .rv-cal-month{flex:1;min-width:0}#sec-support .resolve-monitor .rv-cal-mtitle{color:var(--gray900);font-size:13px;font-weight:800;height:28px;line-height:28px;margin-bottom:8px;text-align:center}#sec-support .resolve-monitor .rv-cal-menu.open{animation:rmFade .15s ease;display:block}#sec-support .resolve-monitor .rv-cal-hd{align-items:center;display:flex;justify-content:space-between;margin-bottom:12px}#sec-support .resolve-monitor #rv-cal-title{color:var(--gray900);font-size:13px;font-weight:800}#sec-support .resolve-monitor .rv-cal-nav{align-items:center;background:var(--gray50);border:none;border-radius:8px;color:var(--gray600);cursor:pointer;display:flex;height:28px;justify-content:center;transition:background .15s;width:28px}#sec-support .resolve-monitor .rv-cal-nav:hover{background:var(--gray100)}#sec-support .resolve-monitor .rv-cal-grid{display:grid;gap:2px;grid-template-columns:repeat(7,1fr)}#sec-support .resolve-monitor .rv-cal-dow{color:var(--gray400);font-size:10px;font-weight:800;padding:4px 0;text-align:center}#sec-support .resolve-monitor .rv-cal-day{aspect-ratio:1;background:none;border:none;border-radius:8px;color:var(--gray700);cursor:pointer;font-family:inherit;font-size:12px;font-weight:600;transition:background .12s,color .12s}#sec-support .resolve-monitor .rv-cal-day:hover{background:var(--gray100)}#sec-support .resolve-monitor .rv-cal-day.inrange{background:var(--g50);border-radius:0;color:var(--g800)}#sec-support .resolve-monitor .rv-cal-day.sel{background:var(--g700);color:#fff}#sec-support .resolve-monitor .rv-cal-day.sel.start{border-radius:8px 0 0 8px}#sec-support .resolve-monitor .rv-cal-day.sel.end{border-radius:0 8px 8px 0}#sec-support .resolve-monitor .rv-cal-ft{align-items:center;border-top:1px solid var(--gray100);display:flex;gap:8px;justify-content:space-between;margin-top:12px;padding-top:12px}#sec-support .resolve-monitor .rv-cal-range{color:var(--gray600);font-size:11.5px;font-weight:700}#sec-support .resolve-monitor #rv-cal-apply:disabled{cursor:not-allowed;opacity:.5}#sec-support .resolve-monitor .rv-bars{align-items:flex-end;display:flex;gap:8px;height:180px;padding:8px 20px 20px}#sec-support .resolve-monitor .rv-bar-col{align-items:center;display:flex;flex:1;flex-direction:column;gap:8px;height:100%}#sec-support .resolve-monitor .rv-bar-wrap{align-items:flex-end;display:flex;flex:1;width:100%}#sec-support .resolve-monitor .rv-bar{animation:rvGrow .5s cubic-bezier(.22,1,.36,1);border-radius:8px;cursor:pointer;min-height:6px;position:relative;transform-origin:bottom;transition:filter .15s;width:100%}#sec-support .resolve-monitor .rv-bar:hover{filter:brightness(1.08)}#sec-support .resolve-monitor .rv-bar:hover:after{background:var(--gray900);border-radius:8px;bottom:calc(100% + 8px);color:#fff;content:attr(data-tip);font-size:11px;font-weight:700;left:50%;padding:6px 10px;position:absolute;transform:translate(-50%);white-space:nowrap;z-index:10}#sec-support .resolve-monitor .rv-bar-lbl{color:var(--gray500);font-size:11px;font-weight:700}@keyframes rvGrow{0%{transform:scaleY(0)}to{transform:scaleY(1)}}#sec-support .resolve-monitor .rtab-badge{display:none;font-size:10px;height:18px;margin-left:6px;min-width:18px;padding:0 6px}#sec-support .resolve-monitor #rm-attn-body{display:block}#sec-support .resolve-monitor #rm-rp-attention .filters-search{margin-left:0}#sec-support .resolve-monitor #rm-rp-attention .filters{margin-bottom:12px}#sec-support .resolve-monitor .attn-chips{display:flex;flex-wrap:wrap;gap:6px}#sec-support .resolve-monitor .attn-chip{align-items:center;background:#ef44440f;border-radius:7px;color:#b91c1c;display:inline-flex;font-size:11.5px;font-weight:700;gap:5px;padding:3px 9px;white-space:nowrap}#sec-support .resolve-monitor .attn-chip-ic{display:inline-flex}#sec-support .resolve-monitor .attn-chip-ic svg{height:12px;width:12px}#sec-support .resolve-monitor .attn-go{color:var(--gray400);text-align:right;width:32px}#sec-support .resolve-monitor .attn-empty-row td{color:var(--gray400);font-size:13px;padding:36px 16px;text-align:center}#sec-support .resolve-monitor .rm-attn-clear{grid-column:1/-1;padding:56px 24px;text-align:center}#sec-support .resolve-monitor .rm-attn-clear-ic{align-items:center;background:var(--g50);border-radius:16px;color:var(--g700);display:flex;height:56px;justify-content:center;margin:0 auto 16px;width:56px}#sec-support .resolve-monitor .rm-attn-clear-t{color:var(--gray900);font-size:16px;font-weight:800}#sec-support .resolve-monitor .rm-attn-clear-s{color:var(--gray500);font-size:13px;margin-top:4px}@media(max-width:900px){#sec-support .resolve-monitor #rm-attn-body{grid-template-columns:1fr}}#sec-support .resolve-monitor .dpanel{display:none}#sec-support .resolve-monitor .dpanel.active{animation:rmFade .2s ease;display:block}@keyframes rmFade{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}#sec-support .resolve-monitor .risk-banner{align-items:flex-start;background:var(--red-bg);border:1px solid rgba(239,68,68,.22);border-radius:16px;display:flex;gap:16px;margin-bottom:24px;padding:16px 20px}#sec-support .resolve-monitor .risk-banner.warn{background:var(--amber-bg);border-color:#f59e0b38}#sec-support .resolve-monitor .risk-banner-ic{align-items:center;background:#fff;border-radius:10px;color:var(--red);display:flex;flex:0 0 32px;height:32px;justify-content:center;width:32px}#sec-support .resolve-monitor .risk-banner.warn .risk-banner-ic{color:var(--amber)}#sec-support .resolve-monitor .risk-banner-title{color:var(--gray900);font-size:13px;font-weight:800;margin-bottom:8px}#sec-support .resolve-monitor .risk-banner-list{display:flex;flex-direction:column;gap:6px}#sec-support .resolve-monitor .risk-banner-list .rb-row{color:var(--gray700);display:flex;font-size:12.5px;gap:8px;line-height:1.5}#sec-support .resolve-monitor .risk-banner-list .rb-row b{color:var(--gray900);font-weight:800}#sec-support .resolve-monitor .rb-dot{background:var(--red);border-radius:50%;flex:0 0 6px;height:6px;margin-top:6px;width:6px}#sec-support .resolve-monitor .risk-banner.warn .rb-dot{background:var(--amber)}#sec-support .resolve-monitor .statgrid,#sec-support .resolve-monitor .tstrip{background:var(--gray100);border:1px solid var(--gray100);border-radius:11px;display:grid;gap:1px;grid-template-columns:repeat(4,1fr);overflow:hidden}#sec-support .resolve-monitor .stat{background:#fff;padding:16px}#sec-support .resolve-monitor .stat-lbl{color:var(--gray500);font-size:10.5px;font-weight:700;letter-spacing:.03em;text-transform:uppercase}#sec-support .resolve-monitor .stat-val{font-size:22px;font-weight:900;letter-spacing:-.5px;line-height:1;margin-top:5px}#sec-support .resolve-monitor .stat-sub{color:var(--gray400);font-size:11px;font-weight:600;margin-top:4px}#sec-support .resolve-monitor .split{background:var(--gray100);border-radius:5px;display:flex;height:9px;margin:8px 0 12px;overflow:hidden}#sec-support .resolve-monitor .split span{display:block;height:100%}#sec-support 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